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The gamer believed that the brand new local casino are purposefully stalling the newest commission processes. The player afterwards confirmed one to his matter got fixed just after 9 days along with his detachment ended up being efficiently processed. Once numerous questions so you can customer care, she received constant apologies but no resolution.

The gamer acknowledged he had received his currency, plus the problem is actually marked as the resolved by the Grievances Group. The player away from Brazil had requested a detachment below a couple of sopranos pokie months just before submitting which problem. Just after several cancellations and you will delays from the gambling enterprise, the situation are escalated, and the Problems People intervened. Following communications for the local casino, the player affirmed that withdrawal got effectively processed and you may obtained within account.

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The player up coming tried to make a new withdrawal demand through their family savings. Even with very first waits and shortage of correspondence from the gambling enterprise, the player later on affirmed finding their profits. The gamer of Greece got composed a merchant account at the Casinia, won a considerable amount, and submitted confirmation documents willingly. Three detachment desires was pending, to the very first you to definitely put off outside the promised step three-5 business days. Despite called customer service, she simply obtained general solutions with no correct reputation. The problem are resolved because the all the withdrawals ended up being done efficiently following player conveyed the fresh delays.

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A following withdrawal from 100 euros are credited so you can the girl lender account, however, support had just given automated solutions instead dealing with their query regarding the missing money. The fresh ailment are marked solved after the user told you their commission are acquired. The gamer of The country of spain got asked a detachment away from 500 euros out of CASINIA on the March 23 together with another request of 300 euros pending as the February twenty four. Even with given the mandatory files, each other software remained lower than opinion after several days, leading to your matter over the delays. Once intervention from the Issues Team, he obtained the financial institution transfer for their first detachment demand to your March dos. The challenge is actually noted as the fixed, as well as the pro indicated satisfaction to the outcome.

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